The Engagement Heatmap displays Engagement Minutes based on the fields selected in the Columns and Rows drop downs. The values within the Columns and Rows drop downs are the fields from your integrated database(s). The default values are Role and Department.

Tip: The Heatmap view is very flexible. Try views using different Columns and Rows like Account Name, Owner Name, etc. by choosing the custom option.

Pro Tip: Try selecting an entire row or column by clicking on the header for either option. This 'selective' filtering will impact the table of activities, people, and accounts at the bottom of the page for better insights.