Locking Specific Communication Threads
When looking through the Communication History, you may have noticed some threads have three dots that give you an option to "Lock this thread."
What happens when you lock a thread?
General (non-Admin) users will be unable to see the subject or body of the locked email.
What will that look like?
Once locked, this is how the email should look to you:
And this is how it will look to general users: