How to check:

Step 1: Find the Relevant User Profile
(i.e. Your profile, or the Engagio Sync User profile)

Click Setup, then search in the Quick Find for Profiles, click the first option

Step 2: Click on the profile, scroll to Field Level Security

Step 3: Check out the fields for the object in question by clicking on [ View ]

Step 4: Scroll to the fields you're interested in and click Edit
👌 All of our Engagio fields for each object are in this page.

Make sure both boxes are checked.